county of santa clara

ux design and research

content analysis looking at equity, opportunity, community, and sustainability along with a sample homepage built for the site prototype and an organizational unit/departmental 'about us' page template

Led review and support of design studio's redesign of County websites

test plan for the redesigned site and Figma test prototype frames and Maze remote testing session.

Built prototypes, developed research plans, and tested prototypes with website visitors

design thinking process: empathize, define, ideate, prototype, test and iterate through the process along with a persona, journey map, and how-might-we questions created in a digital whiteboard

Promoted the process and tools of design thinking

mapping of data for a hazardous waste chatbot that answers question about the type of waste that the County collects from the community.

Gathered, organized, and implemented data for chatbots

slide from a Drupal class helpingt County content creators publish web pages in the Content Management System.

Developed classes, workshops, and online tutorials for County content creators

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